(Long Island NY area; Alexandria/Shreveport, LA area)
Job Code: FSR-118
The field service portion of the service organization is divided into service regions, and within each service region there are service areas. A Field Service Representative is an entry level field service position responsible for performing scheduled service work on systems within a service area as directed by the service area’s Service Area Manager.
Essential Functions and Responsibilities
- Performs preventative maintenance as directed.
- Assists in performing unscheduled maintenance visits.
- Assists in performing installations and de-installations of products and a wide variety of peripheral equipment as directed.
- Performs the administrative duties associated with the job, including ADP electronic expense reports, Time Centre weekly time reporting, Siebel functions such as Field Service Reports, Failed Parts Forms, and quality-related work.
- Assures that all paperwork is completed neatly, accurately, and submitted promptly.
- Must be prepared to work overtime and odd hours on occasion and travel as required.
- Responsible for maintaining good customer relations.
- Responsible for maintenance of assigned tools/test equipment and spare parts.
- Responsible to return parts in the required time frame.
- Responsible to promote, both internal to the company and externally, the image and reputation of HMSA.
- Maintains excellent working relations with field personnel, home office personnel, and management
- Performs other duties as assigned by the Service Area Manager.
- Entry Level to 10+ years experience.
- Associates Degree in Electronics, Electrical Engineering Technology; or equivalent work experience in lieu of a degree.
- Capable of operating test equipment related to job (oscilloscope, meter, and diagnostic testers, etc.).
Physical Requirements/Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job: Usual clinical working environment. Some locations may be under construction at the time of installation/service.
- Standing/Walking: This activity occurs frequently and prolonged/repetitively. It occurs with both the major work jobs of service and installation.
- Sitting: This activity occurs frequently and prolonged/repetitively. It occurs with both of the primary work jobs of service and installation.
- Lifting/Carrying: This activity occurs infrequently and periodic with light hand tools, a tool bag, cabinet covers weighing from 1-20 lbs, diagnostic test equipment which weighs from 5-60 lbs, fluid testing container weighing 30 lbs, and replacement components which may weigh from 1-110 lbs.
- Pushing/Pulling: This activity occurs rarely and periodic. It occurs primarily with the pushing of the 1000 lbs patient tables and 600-6000 lb MRI cabinets, etc. There is an estimated manual force to overcome inertia of 30 lbs. Pushing distances are typically 18 inches or further.
- Bending: This activity occurs occasionally and period/prolonged in the low back. It occurs with a variety of the tasks within the two jobs of service and installation.
- Reaching: This activity occurs rarely and periodic above the shoulders when the worker must access components and cupboards that are on top of the 6 foot high MRI machine. This activity occurs occasionally and periodic below shoulder level with a variety of tasks within the 2 primary jobs of service and installation.
- Kneeling/Crawling/Crouching: This activity occurs occasionally and periodic/prolonged. It occurs primarily in the wiring process as well as accessing the lower panels of the MRI machine.
- Climbing: This activity occurs rarely and periodic when the worker must climb up to 3 steps of a 6 foot ladder to access the upper access panels of the MRI machine in order to perform diagnostic testing. It is reported that the worker will only need to take lightweight hand tools to perform this task.
- Balancing: This activity occurs rarely and periodic and occurs when the worker is standing on the ladder as mentioned above.
- Twisting: This activity occurs rarely and periodic in the low back. It may occur with some of the tasks in the primary jobs of service and installation
- Hand Use: The worker will use the dominant hand approximately 70% of his work tasks and use both hands together 30% of his work tasks. Approximately 80% of the work tasks involve fine manipulation, while the remaining 20% involve force gripping.
- Must have valid driver's license with a safe driving record.
- Must have access to a national credit card for reimbursable business expenses.
- Must possess good interpersonal skills.
- Must be reliable and able to work independently.
- Must project a professional image.
Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. The Essential Functions and Responsibilities outlined represent typical duties required of the job. The Company will make every effort to reasonably accommodate qualified individuals with disabilities.
Qualified individuals should forward their resume to